Claims
Benefits
- Free time from administrative Claims management tasks can be used to improve performance.
- Improved compliance with pending tasks (corrective actions, verification of effectiveness, others).
- Complete Claims management through the different stages defined
- Enhanced cooperation between those responsible for Claims and action management through collaborative functionalities.
- Easy identification of Non-conformity patterns derived from customer claims through statistical analysis tools.
General Functionalities
- Record of Claims by any person with privileges for that purpose.
- Data structure of Claims form established by users, including data such as Customer, Person who Complains, Product/Service, others.
- Automatic appointment of group of individuals to manage each Claim.
- Claims are dealt with in a sequence of stages configurable according to the customers’ needs.
- Responsible persons, deadlines and actions are established at each stage. Each stage can have multiple actions, with multiple responsible persons and deadlines.
- ENAXIS offers lists to control compliance with the actions derived from the analysis of the Claims.
- Classification and statistics of Claims according to different criteria, including, Claims by Client, Claims by Product, Claims by Cause, others.
- Actions Schedule for individuals who either belong or not to the area considered, establishing Responsible persons, Description and Expiration dates.